Shipping policy

Last Updated: August 3, 2026

Thank you for shopping with Cute Charm Co. ! We are committed to carefully packaging and shipping your order as quickly as possible.

Processing Time

All orders are processed within 3–7 business days unless otherwise stated. During holidays, sales, or periods of high order volume, processing times may be longer.

Business days do not include weekends or U.S. holidays.

Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Shipping times are estimates provided by the shipping carrier and are not guaranteed.

Order Tracking

A tracking number will be emailed to you once your order has been shipped.

Please allow up to 48 hours for tracking information to update.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided and your package is returned to us, you will be responsible for paying the shipping cost to have the order resent.

We are unable to make changes to shipping addresses once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, Cute Charm Co.  is not responsible for lost, stolen, damaged, or delayed packages.

If your package is marked as delivered but cannot be located, or if it is lost during transit, please contact the shipping carrier directly for assistance.

Customs & International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs office.

These fees are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding your order or shipping, please contact us before placing your order or as soon as possible if an issue arises.